Service Invoices/GL Dist Out of Balance

[Macoladownunder]

There seems to be no real pattern to this, but some service invoices are posted to GL out of balance. Although we can find the imbalance from ARDISFIL and correct via Journal entry within GL, it is annoying. It always seems to involve GST (the Australian equivalent of consumption tax or VAT). Does anyone know of a bug with this feature of Macola 7.5 SP F? If so, have you received a fix?

Regards

David

 

[dgillz]

What version are you using? 7.5 spf is probably 4 year old code and I seriously doubt if you are on that version.

CLick on help, about progression and it will tell you, it is most likely 7.6x, the most recent version is 7.6.100a. Software Sales, Training and Support for Macola, Crystal Reports and Goldmine
dgilsdorf@mchsi.com

 

[Macoladownunder]

Don,

Yes, we are on 7.5 SPF. There are about 70 users in Australia, of which about 4 are on 7.6. The dealer/support company here in Australia (and there is only one) is not the most proactive company in the IT industry and we are looking at Axapta etc. But in the meantime, I am here to deal with my predecessors bad judgement and make the most of this software. I am sure that if it wasn't for this dealer here in Oz, Macola has a lot of potential and this software would be more appealing. I am slowly getting the system to suit our needs and I am very anxious to migrate to 7.6 or even ES rather than change systems altogether. But with the standard of support available here locally I am a little reluctant to be the 5th in the country to do so.

If I can be convinced beyond doubt that an offshore organisation could support us better (and that would not be hard), I would go to them. I have contacted New Zealand, Singapore and even the UK to seek such an option. Hell, I even emailed the US for training courses - but I survive nonetheless.

Are there any known problems with 7.6 or ES? I have read your comments and feedback regarding ES and the Excel interface is very appealing. However, staff training and mods to mods and reports is something that I don't have time to deal with at the moment.

Regards

David

 

[dgillz]

Is there a reason - i.e. modified source code - that you have not updated the software? The service packs are free if you annual maintenance is current.

Version 7.6 is very solid, although I have zero experience in VAT. I would definately upgrade to 7.6.100a.

I would not recommend ES in your situation at the moment, perhaps in 6 months or so.

I would be glad to support you from the US, please contact me offline to discuss this. Software Sales, Training and Support for Macola, Crystal Reports and Goldmine
dgilsdorf@mchsi.com

 

[Macoladownunder]

Yep...maintenance is up to date, modified programs are written in VBA / VB... my schedule is to go to SQL Server 2000 from V7 in February, bed that down and then go to 7.6 after that in March perhaps.

Thanks Don. I shall email you regarding the other.