Sent Items for "Shared" Mailbox

[OregonSteve]

Greetings-

E2K3 SP1 on W2K3 SP1; OL XP clients.

There are three users: A, B, and C, who all have access to Mailbox D in addition to their own. So they log into Windows, open Outlook and have Mailbox D in each of their folder lists.

When any of the users sends a new message, or replies to a mail item from Mailbox D, it goes into their own respective Sent Items folder. This would prevent any of the other users from viewing these items.

Is there a way to get the items these users are sending as User D to end up staying in User D's mailbox, without having to log directly into the Mailbox D account?

Thanx
OregonSteve

"..You should never, never doubt what nobody is sure about." -Willy Wonka

 

[zbnet]

Does

http://support.microsoft.com/?kbid=317865

help? It's not a perfect solution, though.

 

[BenChristian]

Hi OreganSteve,

If you log into the shared mailbox via outlook web access then the sent items in that session will be saved in the shared mailbox sent items folder. This may not be ideal for your scenario - I find this approach works well for customer service teams and helpdesks.

I recently blogged about different approaches with shared mailboxes and public folders here:

http://benchristian.com/2006/08/20/team-email-solutions-with-exchange/

Ben.

http://www.benchristian.com