Sent e-mail reads like html code

[Drachenhunter]

Hello,
I do tech-support for an internet service provider and one of our customers is having a problem that I don't know how to fix.


It seems that when he sends e-mail instead of it being like a letter:

Hey bob,(example)

It reads like code:
</FONT></DIV><DIV><FONT face=Arial size=2>Hey bob,

He has outlook express 5.

 

[gigahertz]

It looks like the recipient (or recipient's domain) is not set up to receive HTML and is converting to text. Sender could format in plain text rather than HTML.