Sending Call to 2 cell phones 1

[TheCardMan]

Trying to forward a hotline directory number and give it the option of calling 2 cell phones. Is this possible? Say if one cell does not answer then it would call the secondary cell number. Or possibly ring the 2 cell phones simultaneously. Need ideas for coverage....

 

[trvlr1]

Set up a hunt group, you can specify how you want it to ring at the various phones

 

[MitelInMyBlood]

Maybe a stupid question, but when configured as you suggest would it be possibly to have the 2 phones set to auto-answer and have them both go off-hook together on the same call?

Original MUG/NAMU Charter Member

 

[trvlr1]

That would not be a function of the Cisco system at that point, that would be the set up of the Cell Phones. Not sure I would want to have my Cell auto answer like that, and I think you may only be able to anser one at a time per call.

 

[hanluc6933]

You can build a cti_rp that the hotline number would be pointed to. Create a user that has control of the CTI_RP. Then you can setup a remote destination for each cell phone number. Then build a remote destination profile that contains the cellphone desitinations set the line of the remote destination profile with the exntesion for the cti_rp.

Now make a test call by calling the CTI_RP both cell phones that are setup as RDP will ring.

You could play with teh delay before ringing timer on the remote destinations to manipulate when the call will reach the cell phone.

Cell 1: Delay Before Ringing Timer: 0
Cell 2: Delay before Rinnging Timer 10000ms (10 seconds)

Or just set both profiles to 0 and the cell phones will ring at the sametime.

Oh yeah... I don't think any of this is an option if you're pre CUCM 6.

HTH,


~Han



The great use of life is to spend it for something that outlasts it. ~William James

 

[TheCardMan]

Han,

I am trying your suggestiom: I set up a CTI Route Point, I set up 2 remote destinations (1 for each cell phone), I set up a Remote Destination Profile and added the association for the 2 destinations. Now the system will not allow me to make the extension of the RDP the number I set up for the CTI RP. It says "shared services not allowed on this line type". How do I do this or did I do something wrong?

 

[MitelInMyBlood]

A CTI Route point cannot also be a softkey (shared line) appearance (and vice-versa) We're doing this same thing with multiple cell phones (currently 5 all one 1 number) but we had to create translation patterns for the 2nd through 5th cell phone number respectively. I remember it was sufficiently convoluted that we wrote up the procedure and put it in our "Bible of Bizarre Applications Users Ask For" - (now filling a 2" ring binder)

Original MUG/NAMU Charter Member

 

[MitelInMyBlood]

In addition to the above I neglected to mention that the phone number (or in this case the CTI_RP) can have only one RDP (Remote Destination Profile) however that one profile can support multiple simultaneous destinations as well as it being associated with multiple incoming DNs, i.e., one to many, or many to many, or many to one. Ergo the feature is quite robust.

Note too that if the associated (incoming) DN also has call forwarding (i.e., CF no answer) that you will want to set the ring timer to something long enough to allow the call to reach (and ring several times at) the cell phones before going to voice mail. This is also a bit of a timing trick depending on whether you want an unanswered call to come back into your PBX voice mail or you want it to go to the cellular voice mail. Obviously if you're ringing multiple remote destinations you would (logically) want the unanswered call to come back to the PBX voice mail otherwise the end users would have to search among their cell phones to see whose cell VM the call landed in (only 1 VM can answer the call, either the PBX or one of the remote destinations. You cannot have the call go to multiple voice mail destinations. It will go to whichever voice mailbox answers first, hence the need to tinker with the call forward timer. (We have ours set at 26 seconds). This time may vary depending on cell carrier & how quickly the call gets to the cell phone(s)



Original MUG/NAMU Charter Member