send to voicemail when agents in a split don't answer

[MatthewM]

I need to figure out how to send a call to voicemail when a call path rings a hunt-group agent that is logged in, but doesn't answer. I am using ACD.

Can this be done without ACD?

 

[clausen]

I will need some more detail. Are you using a vector to route the calls? Is the agent logged in and avaliable, walks away from their desk forgetting to logoff or AUX out, and a call is sent to their desk? RONA on the hunt group form would fix this. To send ringing call to voice mail, queue length in the hunt group would be a soultion also. If a call queues, then rings the number of times set in the coverage path interval it will then go to point one in the coverage path. A few more details would help greatly.

Chris

 

[Jolagues]

I have not set anything like this up for a while so I hope I can remember this.

Im assuming you are using vectoring in the vdn in the there is a if no answer go to vdn# set up a new vdn that points to a new vector in that vector you will want the goto messaging line and a mailbox number.

I do not have access to a switch at the moment so I cant look directly at the commands sorry! if you have any more questions let me know.


José

Please let me know if this was helpful