Send calls override 2

[VNS1000]

Our reception desk are finding that too many people have their phones set with send-calls on. This makes it very difficult to transfer callers who want to speask to a person rather than voicemail. The frequency is so high that it is causing problems. I know that in an intercom group you can use a button to override it but you can only have so many extensions in the group. Is there any way the attendant can force a call to the phone even when the send-calls is on?

Thanks

 

[G van Hamburg]

You can program a button "override". Press this button and you will hear dialtone. Press the extension number and it will ring normally.
Plan your work............Work your plan

 

[ttiger]

I'm not sure, but priority call, overrides Send calls either?

 

[VNS1000]

The "override" button worked great

Thanks!

 

[G van Hamburg]

If priority call is set on YES in the COS, this will work also but it's not meant for this.
Think of what will happen when there's really a priority call. No one will do something with it.

Plan your work............Work your plan

 

[JBantz]

You can also assign a Priority Calling Access Code. (Page 3 on the feature Access Code Admin Page). When you dial the FAQ, then the extension you are calling, it will break through the SAC and even ring a second line appearance if your caller is on their first line and restricted to only having one active line appearance.
I am not sure what version Priority calling was added, but I know it works in R9.5