See calls to extension

[mgj]

Is there anyway to get a list of calls to a particular extension during a particular time frame?

Thanks in advance for any help!

 

[mikeydidit]

I beleive you would need some sort of a call accounting system in place to do it. Even if you put that number in a skill it would only give you totals and not extension numbers.

Hope this helps mgj.



Mike Jones
LSUHSC

 

[mgj]

Can this be done in CMS?

 

[SF0751]

Only if you were/are running an agent trace at the time.

Susan
"People seem not to see that their opinion of the world is also a confession of their character."
Ralph Waldo Emerson (1803 - 1882)

 

[orypecos]

The pbx has a buffer that stores the last so many calls in it, so if u connect a printer to the pbx and turn on cdr, then the pbx will send the last so many calls records to the printer. Then u would have to look thru all the print out and add up the calls manually.

 

[cyberjamos]

You can also configure a data module to read this data, with a PC connected to the other end of the datamodule (via it's serial connector) you can read this information into SQL/Access (assuming you can code serial communications!!) and create your own basic CDR system

Cheers,
NJ

PS: Please let me know if my advice has been of any use.