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Scripting for routing calls
- Thread starter Momozone
- Start date
Hi,
You can use something like this:
OPEN VOICE SESSION 4567 /* IVR ACD DN*/
PLAY PROMPT VOICE SEGMENT SalesOrAccounts
COLLECT 1 DIGITS INTO sor_digits_var /*DN variable,call */
INTER DIGIT TIMER 5
END VOICE SESSION
WHERE OBK_digits_var EQUALS
VALUE 1: QUEUE TO SKILLSET sales
VALUE 2: QUEUE TO SKILLSET accounts
DEFAULT: QUEUE TO SKILLSET sales /* no digit pressed*/
END WHERE
johnjose
You can use something like this:
OPEN VOICE SESSION 4567 /* IVR ACD DN*/
PLAY PROMPT VOICE SEGMENT SalesOrAccounts
COLLECT 1 DIGITS INTO sor_digits_var /*DN variable,call */
INTER DIGIT TIMER 5
END VOICE SESSION
WHERE OBK_digits_var EQUALS
VALUE 1: QUEUE TO SKILLSET sales
VALUE 2: QUEUE TO SKILLSET accounts
DEFAULT: QUEUE TO SKILLSET sales /* no digit pressed*/
END WHERE
johnjose
- Thread starter
- #3
- Status
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