Screen Pop Based on DID Number 1

[digger5280]

I am trying to find a way to pop a greeting screen for our operators that will provide a customized greeting and call handling instructions based on number(DID) the caller dialed. Calls are routed using hunt groups.

All opeartors use Phone Manager Pro.

Our system is a 406 with VM Pro and Compact Call Center.

Has anyone done something like this?

 

[bakeacake]

scripting off directory entry?

 

[intrigrant]

Using dedicated software and TAPI will work.
I've done this way back on the AVAYA INDeX.

 

[latitude12]

Phone Manager Pro can screen pop based on DDI (from the docs):

Select Start and then Run.

Enter regedit and click OK.

Within the left-hand panel, open the path:
HKEY_CURRENT_USER/Software/Avaya/IP400/PhoneManager.

Right-click on the right-hand panel and select New DWord.

Change the name to PopOnDDI.

Double-click PopOnDDI.

Change Value data: to 1 and click OK.

Close the Registry Editor.

This works on ACT, Goldmine and Maximiser, but not Outlook.