Scratching my head on this one

[PhoneTeck]

I'm scratching my head on this one, any help figuring this one out is much appreciated.

I realize that some of it's not clear and if you need more explanation just ask.

Are system is a Definity G3r and the console phone is a attendant 302c

The following is what are attendant wrote me.

I had tried a new situation with the phones:

I called ext. 7100 on a district line in food services at 7101 and put the call on hold.

I then tried to call directly to 7100 on my cell phone and it went to the attendant at building C which is 7000. Joan tried to transfer my call back to 7100 and it went to the automated attendant message without ringing the phone.


It occurs when I am on a line with a district ext. Then no calls roll over to 7100 from outside phone numbers.

 

[PhoneTeck]

Basically if a person in the same building calls the front desk attendant and puts that person on hold and a call comes in on a cell phone then there getting routed to another attendant in another building.