Hey Gents!
Here is the scenario with the issue:
Site A 500V2 8.1(67) Patched* PRI VMPRO Centralized
Site B 500V2 8.1(67) Patched* PRI
Site B phones:
Extension 1100 (Digital 9508) Automatic Recording Set on User
Extension 1200 (IP 9608) Automatic Recording Set on User
A new DID call into Site B (PRI) with destination of extension 1100 the call is Recorded with no issue.
A new DID call into Site B (PRI) with destination of extension 1200 the call is NOT recorded.
Direct Media Path has been turned off for Extension 1200 and is off on the IP Trunks.
This is true for any IP phone at the remote site B. All Digital Phones have no issues recording of calls.
I understand that the VMPRO is "Conferenced In" in order to record the call and I can see one of the IP Trunk channels flash as if it tries to record but then drops instantly. Here is the two TRACE files I used to show the difference (XXXXXXXXXX replaces my number for privacy purposes):
Correctly Recording Digital Phone 1100:
8/8/13 9:02:02 PM-815ms Call Ref = 25, Originator State = Recording, Type = Call, Destination State = Seized, Type = Target List
8/8/13 9:02:02 PM-842ms Line = 17, Channel = 3, Line Ref = 1078, Q.931 Message = Setup, Call Ref = 25, Direction = From Switch, Calling Party Number = 9XXXXXXXXXX, Keypad Facility =
8/8/13 9:02:02 PM-890ms Line = 17, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 25, Direction = To Switch
8/8/13 9:02:02 PM-891ms Line = 17, Channel = 3, Q.931 Message = Connect, Call Ref = 25, Direction = To Switch
8/8/13 9:02:02 PM-911ms Call Ref = 25, Originator State = Recording, Type = Call, Destination State = Connected, Type = Trunk
Incorrect Recording IP Phone 1200:
8/8/13 9:03:37 PM-410ms Call Ref = 28, Originator State = Recording, Type = Call, Destination State = Seized, Type = Target List
8/8/13 9:03:37 PM-445ms Line = 17, Channel = 3, Line Ref = 1087, Q.931 Message = Setup, Call Ref = 28, Direction = From Switch, Calling Party Number = 9XXXXXXXXXX, Keypad Facility =
8/8/13 9:03:37 PM-515ms Line = 17, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 28, Direction = To Switch
8/8/13 9:03:37 PM-516ms Line = 17, Channel = 3, Q.931 Message = Connect, Call Ref = 28, Direction = To Switch
8/8/13 9:03:37 PM-523ms Line = 17, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 28, Direction = To Switch, Cause Code = 16
8/8/13 9:03:37 PM-559ms Call Ref = 28, Originator State = Recording, Type = Call, Destination State = Clearing, Type = Trunk
8/8/13 9:03:37 PM-559ms Call Ref = 28, Disconnect from Destination End
I'm running out of ideas, and distributor support is not providing any resolutions.
Please let me know if you can suggest something I've Overlooked!!!!
Thanks for your time Gentlemen!
Here is the scenario with the issue:
Site A 500V2 8.1(67) Patched* PRI VMPRO Centralized
Site B 500V2 8.1(67) Patched* PRI
Site B phones:
Extension 1100 (Digital 9508) Automatic Recording Set on User
Extension 1200 (IP 9608) Automatic Recording Set on User
A new DID call into Site B (PRI) with destination of extension 1100 the call is Recorded with no issue.
A new DID call into Site B (PRI) with destination of extension 1200 the call is NOT recorded.
Direct Media Path has been turned off for Extension 1200 and is off on the IP Trunks.
This is true for any IP phone at the remote site B. All Digital Phones have no issues recording of calls.
I understand that the VMPRO is "Conferenced In" in order to record the call and I can see one of the IP Trunk channels flash as if it tries to record but then drops instantly. Here is the two TRACE files I used to show the difference (XXXXXXXXXX replaces my number for privacy purposes):
Correctly Recording Digital Phone 1100:
8/8/13 9:02:02 PM-815ms Call Ref = 25, Originator State = Recording, Type = Call, Destination State = Seized, Type = Target List
8/8/13 9:02:02 PM-842ms Line = 17, Channel = 3, Line Ref = 1078, Q.931 Message = Setup, Call Ref = 25, Direction = From Switch, Calling Party Number = 9XXXXXXXXXX, Keypad Facility =
8/8/13 9:02:02 PM-890ms Line = 17, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 25, Direction = To Switch
8/8/13 9:02:02 PM-891ms Line = 17, Channel = 3, Q.931 Message = Connect, Call Ref = 25, Direction = To Switch
8/8/13 9:02:02 PM-911ms Call Ref = 25, Originator State = Recording, Type = Call, Destination State = Connected, Type = Trunk
Incorrect Recording IP Phone 1200:
8/8/13 9:03:37 PM-410ms Call Ref = 28, Originator State = Recording, Type = Call, Destination State = Seized, Type = Target List
8/8/13 9:03:37 PM-445ms Line = 17, Channel = 3, Line Ref = 1087, Q.931 Message = Setup, Call Ref = 28, Direction = From Switch, Calling Party Number = 9XXXXXXXXXX, Keypad Facility =
8/8/13 9:03:37 PM-515ms Line = 17, Channel = 3, Q.931 Message = CallProceeding, Call Ref = 28, Direction = To Switch
8/8/13 9:03:37 PM-516ms Line = 17, Channel = 3, Q.931 Message = Connect, Call Ref = 28, Direction = To Switch
8/8/13 9:03:37 PM-523ms Line = 17, Channel = 3, Q.931 Message = ReleaseComplete, Call Ref = 28, Direction = To Switch, Cause Code = 16
8/8/13 9:03:37 PM-559ms Call Ref = 28, Originator State = Recording, Type = Call, Destination State = Clearing, Type = Trunk
8/8/13 9:03:37 PM-559ms Call Ref = 28, Disconnect from Destination End
I'm running out of ideas, and distributor support is not providing any resolutions.
Please let me know if you can suggest something I've Overlooked!!!!
Thanks for your time Gentlemen!
