Scanner

[Wiszh]

My USB scanner does not seem to work with XP sp2.

I purchased a new PC with XP sp2. I installed the driver software and XP recognized it and lists it on the Scanners and Cameras list. But I cannot get it to work, the test button is greyed out and none of the scanner apps can find it.

Any ideas?

Thanks

 

[bcastner]

Not a lot of good ideas on my end, sorry.
As it is a plug and play device recognized by the camera wizard, you might try:

http://www.microsoft.com/downloads/...b6-e8fa-45c4-a171-1b389cfacdad&displaylang=en

 

[micker377]

Go to the manufacturer's web site and see if there is an update for SP-2. Also check "Driversguide.com".

 

[linney]

Make sure Windows Image Acquisition (WIA) is starting and set to automatic in Services.

This provides image acquisition services for scanners and cameras.

Have a good look in your Event Viewer for any errors.

You can get to the Event Viewer via right click My Computer icon and select Manage.

Any errors logged in the Event Viewer can be expanded by double clicking on the error line.

This semi-related post might be worth a look at. It might be worth you trying a reputable Registry Cleaner?

Scanner and Camera Wizard not working
thread779-737278