SAC leaves Call Appr active 1

[Ronster]

I have a coverage-path that goes to my mobile.

If I use SAC or just let it ring then the coverage path kicks in and I get the call on my mobile. All fine and good.

However, the call is still active on my phones Call-Appearance 1 and someone could press this appearance and be conferenced into my call and listen in!

This is a standard "feature" but can it be disabled?

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A cucumber should be well sliced, and dressed with pepper and vinegar, and then thrown out, as good for nothing. SAMUEL JOHNSON (1709-1784)

 

[4merAvaya]

If you do 'display system coverage-forwarding', ther are some fields that affect whether that call remains on the line appearance:

Keep Held SBA at Coverage Point? y
Maintain SBA At Principal? y

Experiment with those 2 fields until you get the desires results. Be aware - These are system-wide features.

Kevin

 

[Ronster]

Cheers Kevin. Found that but thanks for the reply and sorry for not coming back to post my findings.

have a star for your troubles.

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A cucumber should be well sliced, and dressed with pepper and vinegar, and then thrown out, as good for nothing. SAMUEL JOHNSON (1709-1784)