S8300 backup rel 3.1 and up

[wayneled]

It seems that the procedure to backup an S8300 has changed. I, and several of my coworkers, have tried for hours to get this process to work like it did, (or i think it did). With tech support's help, we now have a 34 step procedure to get the translation file from the server to our laptop. It seems that the "backup now" page only gets the file to a directory on the pbx server. Then there is a terrible manual process to put the file on the laptop. So, 2 questions:
1) is this the way it's supposed to work?
2) if not, what's the procedure?

 

[avayafreakje]

i can do a normal backup to ftp with release 3.1.1. Dont you have the option to backup to ftp through the maintenance web interface?

 

[wayneled]

yes, i have the ftp option, have turned on FTP, filled out the info, (user name, host, directory), but the best i can do is get the tar.gz file to appear in the /var/home/ftp/pub directory. It won't "push" to my laptop automatically. I have to "get" it from my ftp server on my laptop.

 

[wayneled]

oh yeah, and thanks for responding. i should have said that first, my bad.