Routing of numbers not on dial plan

[Warpiggy]

Hi,

I have a question regarding the routing of numbers which aren't present on our PBX dial plan. Let me explain:

- Our dial plan for the building includes a 9xxx range which is exclusively reserved for Lync extensions...and excluded from the Avaya PBX dial plan.
- We are planning on migrating the Lync numbers away from this range to free up extensions on the Avaya, and have purchased a new 9xxx range from our telco provider to do this. Also, we have had the range added to one of the trunks coming into the building. Since the Lync numbers are still in use, we cannot add the range to the Avaya yet.

My question is this...if the range is being presented on a trunk in the PBX, when i call a random extension should i see the denial event on our side, or the Telco side? I am currently trying to test this and am receiving the generic telco 'out of service' message ( i was expecting our local out of service message). Also, i don't see any calls hitting the trunk at all. At this point i realise i don't really know how the Avaya treats numbers not on the dial plan, or if it even gets past the telco side in the first place considering we haven't configured the numbers on our side yet.

Any ideas would be great!

Thanks,
S

 

[intrigrant]

You should see a incoming call were IP Office responds with a message to the Telco "Cause 1 : Unallocated (unassigned) number".
Then the Telco tell you the same but maybe with some dialect.

Do you know how the incoming ( DDI ) numbers are presented to IPO?
Do they only send four digits or is there a ( common ) leading part in front like 8175709XXX.

 

[Warpiggy]

Thanks for the quick response!

Should the "Cause 1 : Unallocated (unassigned) number" be part of my trace? I am not seeing any call hitting the trunk at all so at this point I am thinking they telco hasn't added the DIDs to the trunk at all!!

We are presented with the whole number (leading digits plus the 9xxx range). Would that make a difference to the call initially hitting the trunk however?

I think I will call the telco and ask them to assist, as they will be able to confirm if the DIDs are on the trunk.

You have answered my main question however, i now know that the call would be returned to the telco, rather than stay in the IPO.

Thank you!!

 

[Warpiggy]

I just rang the telco company.

They typo'd the range and added the 4xxx range to the trunk instead of the 9xxx! no wonder i couldn't see the calls hitting the trunk

Thanks again for the help!

 

[amriddle01]

Typo'd it, how big are their fingers?

 

[Warpiggy]

from my experience of them, i would say they type with their foreheads!!!