Room status codes not being accepted for all guest rooms.

[hhallett]

A problem was brought to my attention in the hotel this morning. I was given a list of 27 rooms (out of 314) where the housekeepers are unable to communicate to the Property Management System (PMS) the current status of the room (dirty, in progress, cleaned, etc).

No changes have been made to the PBX programming that should cause this type of selective ignoring. I've looked through the Meridian PMS Interface Manual and can find nothing to account for this kind of problem. As far as I can see the ability to change room status from the room phone is an all or nothing proposition.

Does anyone have any recommendations of how I can pursue this problem?

Regards,
Harry
"The legitimate powers of government extend to such acts only as are injurious to others. But it does me no injury for my neighbour to say there are twenty gods, or no god. It neither picks my pocket nor breaks my leg." --Thomas Jefferson

 

[Reusser]

Make sure room has CLS = CCSA and XSLT is set same as phones that work

you can check status of rooms also

.PR ST x <-- x is room number is room and x match

Also watch bacground termninal as room status is changed


.

 

[Firebird Scrambler]

Assuming that you have Meridian Mail, I'd reboot the mail first. This usually sorts out most problems. I would also try out a sync in the hospitality section.

If the problem still persists, then get the PMS system reset.

All the best

Firebird Scrambler
Meridian 1 / Succession and BCM / Norstar Programmer in the UK

http://www.linkedin.com/in/davidbromley

If it's working, then leave it alone!.

 

[KCFLHRC]

I have seen RAN announcers not functioning cause this problem too