Silverblade
Technical User
I've got the following on a ip office 403 DT 2.1.31
On two phones the ringer all of a sudden stopped. after a reset of the phone it worked again. But the problem came back. So what we did was replacing the phones and all seemed fine. ........... Guess what the problem came back so again we replaced the phones again and it did go well for a time.But.....problem back.
So i went with a new 403 and a dt16 to the costumer and replaced the modules reprogrammed all from scratch so there couldn't be a fault in the software.
But guess again. The problem was still there. And again after a reset of the phones the ringer did just fine.
I also grounded the ip office to be sure that can't be the problem. (just did that so i hope that is the solution)
Does someone has any idea what can be the problem or has anyone had this problem before. Cause i have a lot of questionmarks around my head spining.
On two phones the ringer all of a sudden stopped. after a reset of the phone it worked again. But the problem came back. So what we did was replacing the phones and all seemed fine. ........... Guess what the problem came back so again we replaced the phones again and it did go well for a time.But.....problem back.
So i went with a new 403 and a dt16 to the costumer and replaced the modules reprogrammed all from scratch so there couldn't be a fault in the software.
But guess again. The problem was still there. And again after a reset of the phones the ringer did just fine.
I also grounded the ip office to be sure that can't be the problem. (just did that so i hope that is the solution)
Does someone has any idea what can be the problem or has anyone had this problem before. Cause i have a lot of questionmarks around my head spining.