Ringback when being forwarded to VMpro 2

[Takst3r]

Hi all,

Not sure if this is normal , but when calling an extension on an IPO 9.1.2 VM and that extension is set to immediately go to VM there is a ringing of three ring before going to voice mail

Is this an option that can be set.

caller A calls caller B.
Caller B set to divert to VM immediatelt
Caller A get ring back x 3 then goes to voice mail

Is there anyway that the ring back can be removed and the call go straight to the VM.

Regards

 

[IPGuru]

this is normal , it is the time it takes the VM to answer the call & cannot be changed.


A Maintenance contract is essential, not a Luxury.
Do things on the cheap & it will cost you dear

 

[derfloh]

I understand the hunt for VM_TRUNKATE_TIME as NoUser as a way to tune that. It is mentioned in every technical bulletin but I never tested it.

 

[intrigrant]

VM_TRUNCATE_TIME=X Software level = 4.0+, X = 0 to 7 seconds.
On analog trunks, call disconnection can occur though busy tone detection. When such calls go to voicemail to be recorded or leave a message, when the call ends the IP Office indicates to the voicemail system how much to remove from the end of the recording in order to remove the busy tone segment. This amount varies by system locale and the defaults are listed below. For some systems it may be necessary to override the default if analog call recordings are being clipped or include busy tone. That can be done by adding a VM_TRUNCATE_TIME= setting with a value from 0 to 7 seconds.

o New Zealand, Australia, China and Saudi Arabia: 5 seconds.
o Korea: 3 seconds.
All other locales: 7 seconds.

 

[Westi]

not sure about the 3 rings, I usually get only 1 ring then the greeting
Just tested on my home system (8.1) and my work system (9.1) and if I go in DND it is a single ring so it seems that there is a lot of delay on yours
try with DND instead of forwarding to Vm

Joe W.

FHandw, ACSS (SME)


"This is the end of the world, make sure to buy your T-shirt before it is too late"
Original expression of my daughter

 

[Takst3r]

Thanks guys,

Ive tried the DND and its the same 3 rings then answer. Needless to say that the client is not happy as the old CS1K is immediate.

Now when using the assisted transfer in VM Pro I will have to take the amounts of rings into consideration when the using forward no answer. Do you think its a possible bug in the system as I also have a lab running 8.1 and it only takes 1 ring before transfer to VM.

Should I get Avaya involved?

 

[intrigrant]

I don't see the point, what does it matter, one, two or three rings, the call ends up where it should be, right?
And a customer who isn't happy because his old system did it different: bad luck, this system does it different indeed, live with it or reinstall the old one.