Ring all the phones at once

[telecomuser]

vdn page 2 has these options: What option will ring all idle phones at the same time. This group of 50 agents wants to have the fastest one to pick up the phone get the call.





DDC - Direct Department Calling (DDC) is also
known as "hot seat" distribution. The
system starts with the first extension in the
hunt group, and hunts for an available
extension. If the first extension is busy, the
system checks the second extension. If the
second extension is busy, the system
checks the third extension, and so on.
When an extension is available, the system
rings that extension to connect the call. This
type of hunting provides the most equitable
distribution of calls. Also, this type of
hunting is required for a modem pool,
data-line circuit ports, and data modules.
When the group is administered as a skill,
DDC is unavailable

EAD-LOA - The system hunts for the available agent
who has the highest skill level, and the
lowest percentage of work time since the
agent logged in. (Requires EAS (Expert Agent Selection) and Advocate)

EAD-MIA - The system hunts for the available agent
who has the highest skill level, and the
longest idle time since the last call. (Requires EAS)

PAD - The system selects from a group of
available agents based on a comparison of
work time in the skill, and the target
allocation for the skill.

UCD-LOA - The system hunts for the agent with the
lowest percentage of work time since the
agent logged in. (Requires ACD, EAS and Advocate)

UCD-MIA - The system hunts for the agent who has
been idle the longest since the last call.

 

[montyzummer]

None of the above ,you need a cover answer group , that is hit from a cover path, max members is 8 unfortunatly that is your option for a "collective group".

APSS (SME)
ACSS (SME)