Restricting users from answering lines

[monet1369]

Hello Everyone,
We are wanting to restrict everyone from answering any incoming calls but our receptionist. We have tried looking in the manuals but have found no info on doing this. Our current configuration allows all customer service representatives to pick up any incoming call. Is there any way of doing this? After this is done, we want to set the system up so that if the receptionist is busy, an unanswered call is then forwarded on to another set. Is any of this possible? We are using the Meridian/Norstar Telephone system that is fairly old.
Thanks!
Amy

 

[PERRYPJ]

WITHOUT MORE INFO THERE IS NO WAY TO KNOW HOW THE CALLS COME IN

OLD ROLMEN WORKING ON NORTELS

 

[monet1369]

Please let me know what info you need and I will try to provide it for you.

Thanks!


Amy

 

[xtract]

Point all incoming calls to reception, i think your current setup is hunt group or ring group,you have to change that by pointing all calls to reception

 

[johnpoole]

yes, we need to know the set type on your recpt.. but the 1st step would be to change her set to cls pud gpud and rnpg 0.. that stops use of the pick key.. both directed and group feature on calls presented to her set... might help if we know the system type... merridian makes about 60 boxes.

john poole
bellsouth business
columbia,sc

 

[monet1369]

I have checked line one for example. The Prime set is 240, which is our receptionist's phone. This line is also using Pool1. Is this helpful?


Thanks,

Amy

 

[xtract]

Thats norstar or BCM, if its BCM i can help you but im not good at Norstar,you can post it on Norstar Forum as well they can help you

 

[Johnthephoneguy]

norstar does not have CLS options like PBX.

Amy it sounds like you need to calla vendor. Work with them when they come in and learn the basics. There are many many options and parameters that would make the system work like you want.

JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[johnpoole]

that's a little better, your in the wronge forum.. this is the pbx side of merridian.. the keysystem side, of course does not program at command line, no class marks etc... might repost in that forum.. i would try to help but since i haven't installed norstar since it was a new product and no one on my crew knew how to add did's and a t1.. just say a lot of people here were in grade school.. have a good day

john poole
bellsouth business
columbia,sc

 

[monet1369]

Thank you all so much! I will try posting on the other forum as you suggested.


Have a great day!

Amy

 

[acewarlock]

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