Restrict Maximum calls

[SeeThru]

Hi All

Just a quickie - is there a way to restict maximum calls coming in to the hunt group and being answered by voicemail Pro?

I want to ensure this particular campaign does not use all the voicemail channels, and leaves a couple free for other use.

Thanks


SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[TomMills]

you could use the channel reservation in the system tab to keep a few free for mailbox access etc

 

[IPOfficeIreland]

Put a Queue limit on the Hunt Group will prevent calls hitting the IPO - returns busy.

But if it's after this stage to the voicemail Pro then you could do as Tom says or use a Test variable - $POS greater than > number of calls you want queued - disconnect or play a disconnect message.

 

[IPOfficeIreland]

sorry, Test Condition not variable

 

[SeeThru]

Interesting - queueing is currently off - it gets answered or engaged - but I may need to look at this.

The call is also being routed from a non-geo number, so I may be able to get a restriction on there.

We'll be closing tonight anyway, and they can use all the voicemail channels while we are closed - if it is still busy in the new year I'll have to do something to restict it!

Thanks for the suggestions.

SeeThru
Synergy Connections Ltd - Telemarketing Services

 

[TomMills]

you're welcome

merry xmas