Resetting a passcode on Meridian Mail

[islandphonegirl]

Hi All:

Simple question, but having a hard time... I am trying to reset a voice mail passcode on Meridian Mail. I can get into the system, view/change the extension, but when the extension comes up and I hit the softkey for CHANGE PASSWORD nothing happens. and I can't exit back to the Option switch once I "AX" into the meridian mail.

Help?
Kate

 

[yyrkroon]

what terminal emulation are you using?
what function key are you pressing to reset pwd?
what are you typing to get back to the sl1 interface?

 

[islandphonegirl]

Using local TTY terminal
F6 to reset PWD
AX to go back to interface

 

[PERRYPJ]

You need to Re-Map your F keys

Here is a list of Softkeys used by Procomm for access in a Meridian Mail System

In case your softkeys are not preprogrammed I used the following configurations under the keyboard editor.

Remember - vt220 configuration -

F1= ^[[17~
F2= ^[[18~
F3= ^[[19~
F4= ^[[20~
F5= ^[[21~

This will enable your softkeys to navigate through various screens.

Or, if you are uncomfortable remapping the keys, and can live with emulating a VT520 (* use keys F6 thru F10 *) try this.

In Options/System Options/System Options/Data/Terminal Options:
Terminal Keyboard File= VT320
Check 'Strip bit 8' box
Then in Advanced Box
only check 'ISO Latin-1' Extended Char set

Save - 'OK'

Keys F1 thru F4 will work, but "F5" is now F10. This works for the Meridian switches thru SEBs as well.


OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[islandphonegirl]

I am not dialing in remotely, although I do at times and this information is GREAT! THANK YOU!!! Currently I am at the switch on the old terminal here that came with the system. I'm assuming the soft keys correspond with F1, F2, etc, and they do until I get to the screen where it says to CHANGE PASSWORD, then the F keys do not work and I get stuck in Mer Mail. Also Do I use "AX" to get back out to the Option 11?

 

[PERRYPJ]

No use a (Control ]), that is Control right bracket

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[islandphonegirl]

Thank you Rolmen WHat about the Softkey for changing the Password. After I enter the ext # and the screen comes up for that extension, how do I reset the password from there?

Thank you for all of your help!
Kate

 

[PERRYPJ]

The F Key can either be F4 or F8, make sure that whichever one you use is Mapped like this ^[OS

OLD ROLMEN WORKING ON NORTELS AND AVAYA

 

[nessman]

I generally find VT-100 to work just fine. Some customers use F1-F5, others use F6-F10 - depends on who set things up beforehand. But yes, check your keyboard mappings.

 

[tball1]

try wyse 75 emulation if you have procomm

 

[GHTROUT]

MerMail is a two session VT system, so VT220 is as perfect as possible. Wyse is for Octel


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Nortel Resources at GHTROUT.com
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[mlgmartin]

Check the mailbox status as well. If disabled, try to enable it using space bar.