Reroute calls when no HG agent logged in

[dencom]

Hello all,

Has anyone a solution for this scenario: I have a huntgroup with one agent. Agent is using hotdesking. If agent is not logged in (basically an emtpty huntgroup), i want an inbound call to be rerouted to another huntgroup. Overflow is not an option because it will interfere with normal call flow when agent is logged in.

System is ip500 pro, has vmpro & 3rd party db..

Merry Christmas to you all!

Arnoud

 

[intrigrant]

Disable queueing of the collective group, enable call waiting on the group and put the other group on incoming call route as the fallback extension.
Give the user multiple appearance keys and enable call waiting.

NIHIL NOVI SUB SOLE

 

[kwing112000]

what you could try is set up an overflow with a really high timer. THen when no one is logged in it should follow the overflow right away.

 

[intrigrant]

After a really high time...

NIHIL NOVI SUB SOLE

 

[kwing112000]

Wont if overflow right away when no one is logged in? maybe i am wrong but i think i have that set up for a customer and it works.

 

[ProviderReborn]

as long as queue and call waiting is not on it will overflow, Just set your overflow timer to some thing high.



ACA - IP Office Implement
ACA - IP Telephony
ACS - IP Office Implement
CCNA - Working towards.

 

[big70]

Wy doesn,t avaya buildt it in, this a normal acd feature and missing for years.....

Same for RONA

Greets Peter

 

[IPOfficeIreland]

i think we all missed intrigrants joke..

"a really high time".

good 1 man

 

[dencom]

Thnaks for you reponses. The fallback might work although it does interfere with excisting call flows, but you've pointed me in a good direction.

Arnoud

 

[aarenot]

have a disabled member of the HG which forwards all calls which you can enable.