Remote voicemail retreival FAC?

[RTMCKEE]

setup:

Customer has switch A with defintity audix. Switch B, C, and D are DCSed to A.

Users at switch A dial FAC *9 to get to retrieve VM. Callers that try to dial *9 at remotes get wave-off.

Is there any way to make the (or a) FAC dial the remote system to retrieve vm?

RTMCKEE

CM 2.1.1
Prologix R9.05
Modular Messaging 1.1

 

[phonesrus]

Feature codes are active only on the individual switches that they are set on. You would have to provide a work around. The best way would be to have them dial to the VM gateway on switch 1. If your users do not like dialing digits, and want a one button fits all, you could set a speed-dial (system or group) with the coding and ~p for pause and ~w for wait as needed to get them to the password prompt. You could possible try a separate AAR route pattern and try some digit manipulation to accomplish this. I do not have any MM voice mails in my customer base currently, so I am not sure exactly as to how they react.