remote login on callpilot ** not working

[HUCHIMAMA]

Employees are trying to check their voicemail remotely from home or from cell. When they call their DID, mailbox picks up they hit the ** and system says "exiting the system goodbye". If they call the main BTN AA picks up and hit ** does the same thing. I have tried it my self and it continues to do it. Any sugjestions.


kgrant

 

[Uraby]

Is the Return to Automated Attendant set to "Y"? By default it is "N" which means callers cannot press * to back out of a mailbox to get the Automated Attendant message. This setting is found under AA, GRTG and AA if accessing via a telephone. If using Call Pilot Manager the setting's under Auto-Attendant, General Properties.

Uraby