Remote Assistance "A program could not start.Please try again"

[remain]

I'm trying to get remote assistance to work between two computers (so that I can use it on the rest of the computers in the office). When I try to offer assistance, it lets me to connect to the other computer and then chose which users' session I want to help. I chose one and click start remote assistance and a message box pops up that says:

"A program could not start.Please try again."

I have my user and the user I'm currently trying to set up listed as helpers on both computers ("<domain>\<username>"). If it matters both computers were set up using an image that we'd made of the operating system to just be able to flash the hard drive on there. I'd heard somewhere that that may be an issue and that there was a way around it

Thanks!

 

[jdunderhill]

Hi

have you ever looked at a remote control program like Real VNC?

An excellent freeware piece of software used by IT Professionals, We have used it here for 5 years to remotely control users PC's

No lengthly admin tasks of emails for remote assistance, just need to type in IP of PC or PC name and you gain control of PC right away

I can really recommend it if you are having trouble with remote assistance

We normally call or email users first though!

Thanks

Jamie

 

[remain]

I've used VNC, I'm just trying to get this to work to see how feasible it is before ditching it...this would be one less thing to install on our roll-outs, I'm definitely considering it though.

 

[gpalmer711]

See if the following fits the bill

http://support.microsoft.com/default.aspx?scid=kb;en-us;826088&FR=1&PA=1&SD=HSCH

Greg Palmer
Free Software for Adminstrators

http://www.palmersoft.co.uk

 

[remain]

The error message is right, but both computers have Solicted Remote Assistance enabled...Do I still have to get that patch?