Remote Agent Login

[mclellan]

Hello,

We have been asked to come up with a solution to remotely login in an agent for DRP purposes. I was checking around, but the only example I could find was the one listed below, but I can't seem to get it to work.

Direct a DID to a VDN

1. Wait 2 seconds hearing ringback.
2. Collect 10 digits after announcement none.
3. Go to step 5 if digits = 1234567890. (acts like a password)
4. Disconnect after announcement none. (Disconnects if invalid password)
5. Route to *84 with coverage n if unconditionally. (This is the login
FAC. Once the switch dials the FAC you can input the agent login.)

Not that I am asking for some hand holding, ok I am, but does anyone have a complete example?

Thanks
Barry

 

[netcon1]

What if you tried to use the above vector commands and then route it to the remote access form extension number.

The remote access form could have a barrier code assigned for double security and once the caller receives dial tone from the remote access they can dial the *84 and the agent ID to login the agent.

I was also thinking of of using the converse on step passing digits *84 and <agent number>, however, you would have to put the remote access extension in a hunt group (which I am not sure you can do) and converse-on to split <hunt group number> passing *84 and <agent number>, or passing <barrier code> and *84.

Just a thought.

Netcon1

 

[mclellan]

Thanks for your help, I'll let you know how I make out. But if anyone else has any suggestions, please feel free to post them!



Barry