Remote Admin password - challenge???

[fonegirl]

I am dialing into the INADs port of a Definity G3. The previous staff didn't leave us the remote passwords and I am trying the passwords I use to get onto the console, cust/cust1

At the login prompt I type in cust and I get the following response:

challenge: 427-3789 product id: 1003040224
Response:

Does anyone know what the 'response' is? I tried password of cust1 but it says 'access denied'

Thanks for all help!

 

[BobFox]

Access Security Gateway (ASG)
your challenge is every time different.

You have to call Avaya and ask them to disable
the ASG key for the customer login.


Greets, Bob Fox

 

[fonegirl]

We no longer have a maintenance contract with Ayaya. Any way around this?

 

[Phoneman2]

Ask them nice and say please!
1-800-242-2121 Wisdom is Knowledge
that is Shared

Thanks All Phoneman2

 

[ken07734]

If you are getting "Access Denied" that means customer access to inads is set to no, only Avaya can change that.

I think what your looking for is for Avaya to give you a temporary login. Usually dadmin which will give you maintanancem permissions as well.