mlawrenson
IS-IT--Management
We are running Pentium 4, 256mb windows xp clients,we have found that memory usage for AR User on the clients is running at around 150mb to 200mb (as shown in task manager). The server is running Remedy 6 on sql server.
Users are complaining of very poor performance and this memory usage is obviously far too high. Our 3rd party remedy support company have told us that the forms have too many fields on them, some of which are hidden fields. And when a category is selected it hides or shows these fields. This is what is causing the high memory usage on the clients.
So my questions are:
has anyone had a similar problem?
Does anyone know of any recommendations that Remedy make with regard to designing forms?
Does anyone have any general advice for optimizing Remedy Forms?
Thanks in advance.
Martyn
Users are complaining of very poor performance and this memory usage is obviously far too high. Our 3rd party remedy support company have told us that the forms have too many fields on them, some of which are hidden fields. And when a category is selected it hides or shows these fields. This is what is causing the high memory usage on the clients.
So my questions are:
has anyone had a similar problem?
Does anyone know of any recommendations that Remedy make with regard to designing forms?
Does anyone have any general advice for optimizing Remedy Forms?
Thanks in advance.
Martyn