Bobbie82
Programmer
- Sep 1, 2008
- 7
After following the instructions here:
I am unable to print. I can see a job being sent to the printer and then it is deleted.
Under Printers, it shows a printer icon as I was able to finish adding a printer successfully. But after I unplug the USB cable, restart the computer and plug in the USB cable again; I see the error message
"The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver."
Clicking Reinstall Driver, it is unable to locate the driver. I think that printer was initially not cleanly or correctly uninstalled. I've tried uninstalling (via Add/Remove Programs) and then installing again but with the same results. (I am unable to install from the HP menu in the Start Up menu, it says that option only works for programs that are installed).
Any way to completely clean out all of the old HP files for a clean install?
Thanks.
I am unable to print. I can see a job being sent to the printer and then it is deleted.
Under Printers, it shows a printer icon as I was able to finish adding a printer successfully. But after I unplug the USB cable, restart the computer and plug in the USB cable again; I see the error message
"The drivers for this device are not installed (Code 28). To reinstall drivers, click Reinstall Driver."
Clicking Reinstall Driver, it is unable to locate the driver. I think that printer was initially not cleanly or correctly uninstalled. I've tried uninstalling (via Add/Remove Programs) and then installing again but with the same results. (I am unable to install from the HP menu in the Start Up menu, it says that option only works for programs that are installed).
Any way to completely clean out all of the old HP files for a clean install?
Thanks.