Redivert on busy or no answer on an external divert

[thespider23]

I have set up an incomming number to divert to an external number. If this number is busy, or not answering is it possible to divert to a different external number. I have tried ACD and Virtual ext. It will divert to external number but will not divert again if this number is busy or not available.

 

[GHTROUT]

Once the PBX sends the call off-site, you are at the mercy of the off-site number. Set a HUNT for FDN on the external number. Telco can do that.

Example: If my work phone HUNTs to my Cell phone, and my cell phone does not answer, the programming of the Cell phone determines where the caller will go.

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