Redial button not working properly

[telcogirl]

I have an IP Office 406, version 3.1.65

Users are reporting that when they use the redial key to dial certain numbers, they can not complete their calls; they get telco intercept

For example, a user calls a number without the area code (9368xxxx), the call goes thru. When the user selects the same number to dial again via the redial key on the phone, that is when they get the error intercept.

However, if the same call is made using the area code, then the redial key works.

I have checked several settings from what I can see could be causing this. The dial delay is set to 10000 and the dial delay count is blank.

It seems that the Redial button uses the Call Appearance a on the phone and we have three call appeareance buttons on each set.

Any ideas?

 

[Westi]

do you have analog lines or PRI, also what type of sets are you using IP or digital. There is a problem in 4.0.7 but no in yours it seems.
I guess that in your area there is no forced 10 digit dialing yet.
What is the shortcode you are using for local calls in the system.


Joe W.

FHandw.
ACA
ACS

 

[telcogirl]

We have a PRI, using 5410's. The short code for dialing local is [9]N;

Yes, you're right, we are not forced to dial 10 digits for local calls.

Like I mentioned in my earlier post, if the dial the 7 digit number, it goes thru no problem, its only when they try to dial the same number using the redial feature

 

[ronromano]

My guess is the redial is sending the 9 to the carrier so it is interpreted as part of the number. Just out of curiosity create a second shortcode [9]9xxxxxx Tel:N and see what happens

http://www.nu-tel.com

 

[Duffman88]

What about running a monitor trace to see what digits your system is sending to the PRI.

@ronromano
Does the system remember the ARS/LCR path the system
called out on and pushes all the digits directly out that path or does it just pick up a CA and dial the digits?



Chris
ACA- Implement IP Office

 

[ronromano]

When you hit redial, the system remembers everythig you dial. So if you dial 99732279664, in the screen when you hit redial, you will see 99732279664. I'm think there is a piece of info missing. I had a client who had the same thing, or something close and when I set up a second route like I mentioned above, redial worked fine. It was over a year ago and I don't remember the circumstances but I will log in tomorrow and check.

It was something to do with different ARS paths and wanting the call to go out a certain way if I remember correctly.

http://www.nu-tel.com

 

[Westi]

now would be the question to telcogirl:
do you use the LCR (3.1 doesn't have ARS I think) in your system or do you just use default options (none) in there?

Joe W.

FHandw.
ACA
ACS

 

[ronromano]

Ars, LCR it desn't matter. All the ARS does is point you to a list of shortcodes, among some other things but it's basically the same.

Like I said, there is a piece of info missing. 3.1.65 is fairly old, did this happen from day one? Probably not so the question is, and always is, what has changed?

http://www.nu-tel.com

 

[Duffman88]

I remember an instructor mentioning something about redial i just cant remember exactly what he said to get it working right. I think it might have been exactly what you recommended before w/ the second shortcode.

I understand how it works i just wasnt sure if the redial feature was picking an ars/lcr path and then sending the 9 down it. I havent had problems with it yet on my clients.

Chris
ACA- Implement IP Office

 

[tlpeter]

ARS is different form LCR

You can use a shortcode to point to an ARS but you can not do that with LCR
You have a match or you don't

Use monitor to see if it is using LCR or a system shortcode


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[telcogirl]

Thanks for the feeback, these suggestions got me thinking and I did try a few things, but still getting the same results. Let me answer to a few points that were made in previous posts.

We do not use LCR at this site, rather we use System short codes. This has apparently been happening since install, but has only been brought to my attention recently. This system is pretty static and sees relatively few changes. Also, I thought that redial key used Call Appearance "a" to make the call.

I did see that there were user short codes set in a few instances, so I did a monitor and here is some of the output from that trace:

76621mS CMTARGET: USER SC:51498 93689812 3 3689812 sc=type=Dial code=[9]N;, num=N
76622mS CMTARGET: LCR NOT MATCHED:51498 (cpn=3689812)
76622mS CMTARGET: DIAL LINE:51498 GROUP=0 SUCCESS=1
76622mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:51498 returned 1


I then deleted the user short code and had them try again and here is the output from that trace:

33116mS CMTARGET: SYS SC:51500 93689812 3 3689812 sc=type=Dial code=[9]N;, num=Ns7174125570
33116mS CMTARGET: LCR NOT MATCHED:51500 (cpn=3689812)
33116mS CMTARGET: DIAL LINE:51500 GROUP=0 SUCCESS=1
33116mS CMTARGET: OVERLAP LOOKUP CALL ROUTE:51500 returned 1


I am noticing that local calls are using the [9]N code, but we do have a code [9]xxxxxxx, with the Telephone number as 717Ns

Shouldn't local be using this one instead?

 

[Westi]

so it inputs the 717 area code into the number, this means you always dial 10 digits through that short code even if you only dial 7 digits.

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[telcogirl]

I was just thinking the same thing, and i was going to try a few things. For example, I have only had him try using the redial button and that is where I got the trace files from.

I am going to monitor and have him actually dial the number and see what gets sent, but I am still baffled as to why the redial is not actuallt redialing????

 

[ronromano]

You're trying to not have to dial 10 digits for a local call. In your you case I would set up [9]xxxxxxx and another that was [9]1N; The problem with this is if you have to dial a call that requires an area code but isn't long didstance. Here in NJ, everyone dials the 10 digit so it isn't an issue. Out in your part of PA that's find, but what happens when you need to dial 215 that doean't need the 1.

My recomendation would be to dial all 10 digits, set the short code [9]xxxxxxxxxx and [9]1xxxxxxxxxx and be done with it.

http://www.nu-tel.com

 

[Westi]

I fully agree with ronromano

Joe W.

FHandw., ACA, ACS

If you can't be good, be good at it!

 

[telcogirl]

I have these short codes in the system:

[9]1xxxxxxxxxx
[9]xxxxxxx
[9]N;

It really seems that redial is using a different short code, or it appears to be. When I have him dial the number, this is the trace data:

35245mS CMTARGET: LOOKUP CALL ROUTE:51505 type=100 called_party=3689812 sub= calling=5587 in=0 complete=0
35245mS CMTARGET: ADD TARGET:51505 number=3689812 type=100 depth=1 nobar=1 setorig=1
35245mS CMTARGET: SYS SC:51505 3689812 7 3689812 sc=type=Dial code=[9]xxxxxxx, num=717Ns717412
35246mS CMTARGET: LCR NOT MATCHED:51505 (cpn=7173689812)
35246mS CMTARGET: DIAL LINE:51505 GROUP=0 SUCCESS=1

I have had him call his deskphone from his cell phone. CLID displays the full ten digits. The number is stored in the redial as 93689812.

To me,it looks like dialing uses the [9]xxxxxxx SC and redial uses the [9]N; SC.

 

[tlpeter]

Show the complete shortcode's


ACA - Implement IP Office
ACS - Implement IP Office
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!

 

[telcogirl]

SC[9]1xxxxxxxxxx
Telephone Number Ns7174125570
Line Group ID 0
Feature Dial

SC[9]xxxxxxx
Telephone Number 717Ns7174125570
Line Group ID 0
Feature Dial

SC[9]N;
Telephone Number Ns7174125570
Line Group ID 0
Feature Dial

 

[ronromano]

You first shortcode is incorrect assuming the Telco wants to see the 1 for LD.

http://www.nu-tel.com

 

[telcogirl]

The system has been installed for over two years. I have to believe that if there were widespread dialing issues on long distance calls, I would have heard about it before now. Of course, I could be totally wrong and the site has found a way to work around it.

I am sorry for being stuck on the way the system processes these short codes. I know that many of you have much more experience on these systems than I do. My background is primarily Siemens. But, I need to understand why dialing the number uses one short code, and the redial key uses a different short code.