recover deleted items

[cVaSanJose]

This option is grey out on all of my user outlook. I already enable it in the private IS. Is there anything that I didnt do?
Also, how can I grant myself the owner of a user inbox so I can get a view of his mail.

I'm a newbie with Exchange so really apreciate all the help.

 

[cmeagan656]

For the first part of your post, you don't state what version of Outlook but in OL2000 go Tools ->Options and click the "Other" tab then click "Advanced Options". Click Add-in Manager and make sure "Deleted Item Recovery" is showing and that the box next to it is checked.

Cheers.

 

[cVaSanJose]

oops sorry...Outlook 2000 and 2002...I did just that, but it still grey out. Thanks

 

[cmeagan656]

In the Private IS, how many days do you have set for allowing it to recover the deleted items?

Cheers.

 

[cVaSanJose]

I set for 7 days. Should the option be turn on as soon as I set the day

 

[cmeagan656]

Yes. It's been a while since I did it though. Have you stopped and restarted the mail services? Somehow that's at the back of my mind. I =think= you only have to stop the services as far as the IS, but don't quote me on that.

Cheers.

 

[zbnet]

Deleted Item Retention makes deleted items available, but only when you have the Deleted Items folder selected. You don't need to bouce your services for it to take effect.

Note that for every day you extend the DIR for, it makes the size of your PRIV store bigger.

You can turn it on for all folders (not just the Delete Items folder), but I find this necessary only under extreme circumstances. Search the KB for DumpsterAlwaysOn for further info.

 

[Maligkong]

If you're the exchange administrator, all you have to do is create a new profile in Outlook with the user's account, and you can read their email all associated folders. Doesn't require their password if you're logged in as exchange admin.

 

[zbnet]

That's not the whole truth. To open a mailbox from a client, the account you are logged in as needs to have been granted Mailbox Owner permissions on the mailbox object you want to open. This permission is included in only two default Exchange Roles: User, and Service Account Admin. The normal Roles used for administration of Exchange (Admin, or Permissions Admin) cannot open user mailboxes by default - although of course Permissions Admin has the rights to change the permissions on a user mailbox (granting themselves User role on the permissions tab) so that they can access it.

It is generally considered very unwise indeed to use accounts that have Service Account Admin to administer Exchange on a day to day basis.