I'm having an issue with setting up new mailboxes. Existing mailboxes seem to be working fine. When a new user attempts to record his/her name, they keep getting a message that says "Name not recorded" after pressing 1. I've tried setting up the recording from different ext's with no success. It's an IP Office 500 V2 w/ voicemail pro. Currently on R8. Has anyone seen this before? I recall having this issue in the past and usually recreating the user works but that's a no go this time.
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Recording Names
- Thread starter djacobs38
- Start date
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intrigrant
Systems Engineer
Embedded VM?
VM Pro?
IP Office mode?
Untuity mode?
Embedded Intuity mode:
1. Log in to your mailbox.
2. Press 5 to for personal options.
3. Press 5. If you have already recorded your name, you hear it played back to you. You also hear an explanation of when your name is used.
4. After the tone, speak your name and then press 1 to stop recording. The maximum length is 12 seconds. When you have finished recording your name, the system plays back the recording.
5. Review the recording and select one of the following options:
• To record your name again: Press 1.
• To accept the recording: Press #.
6. Hang up or choose another option.
Embedded IP Office mode:
1. Log in to your mailbox.
2. Press *05 to select the option to record your name.
3. Press 1 to hear your current recording.
4. Press 2 to record your name. When prompted, speak your name. The maximum recorded length is 5 seconds.
5. Press 2 when you have finished recording your name.
6. Press 1 to listen to your new recording. Review the recoding and select one of the following options:
• To save the new recording: Press 3.
• To record your name again: Press 2.
VM Pro Intuity mode:
To record your name:
1. Log in to your mailbox.
2. Press 5 to for personal options.
3. Press 5. If you have already recorded your name, you hear it played back to you. You also hear an explanation of when your name is used.
4. After the tone, speak your name and then press 1 to stop recording.
• Recordings must be at least 3 seconds long.
5. Your recording is played back.
• Press 1 to record your name again.
• Press # to accept the recording.
6. Hang up or choose another option.
VM Pro IP Office mode:
Na name recording? Not in the manual.
VM Pro?
IP Office mode?
Untuity mode?
Embedded Intuity mode:
1. Log in to your mailbox.
2. Press 5 to for personal options.
3. Press 5. If you have already recorded your name, you hear it played back to you. You also hear an explanation of when your name is used.
4. After the tone, speak your name and then press 1 to stop recording. The maximum length is 12 seconds. When you have finished recording your name, the system plays back the recording.
5. Review the recording and select one of the following options:
• To record your name again: Press 1.
• To accept the recording: Press #.
6. Hang up or choose another option.
Embedded IP Office mode:
1. Log in to your mailbox.
2. Press *05 to select the option to record your name.
3. Press 1 to hear your current recording.
4. Press 2 to record your name. When prompted, speak your name. The maximum recorded length is 5 seconds.
5. Press 2 when you have finished recording your name.
6. Press 1 to listen to your new recording. Review the recoding and select one of the following options:
• To save the new recording: Press 3.
• To record your name again: Press 2.
VM Pro Intuity mode:
To record your name:
1. Log in to your mailbox.
2. Press 5 to for personal options.
3. Press 5. If you have already recorded your name, you hear it played back to you. You also hear an explanation of when your name is used.
4. After the tone, speak your name and then press 1 to stop recording.
• Recordings must be at least 3 seconds long.
5. Your recording is played back.
• Press 1 to record your name again.
• Press # to accept the recording.
6. Hang up or choose another option.
VM Pro IP Office mode:
Na name recording? Not in the manual.
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