Recording disclaimer on CDN?

[lwurl2]

I have a CDN queue that I would like to start recording, and put a warning message on front of it. Do I need to rebuild the current DN of 54924 as an SDN into a CallPilot application with just an announce and forward?

Here's the output of that CDN as it stands:

>ld 23
ACD000
MEM AVAIL: (U/P): 50302514    USED U P: 686319 623836    TOT: 51612669
DISK SPACE NEEDED: 1048 KBYTES
ACD DNS                AVAIL: 23897    USED:   103    TOT: 24000
REQ  prt
TYPE cdn
CUST 0
CDN  54924

TYPE CDN
CUST 0
CDN  54924
FRRT
SRRT
FROA NO
UUI  NO
MURT
CDSQ NO
DFDN 74924
NAME NO
CMB  NO
CEIL 2047
CLRO NO
OVFL NO
TDNS NO
RPRT NO
AACQ YES
ASID 18
SFNB 33  35  36  37  38  39
USFB 1  3  4  5  6  7  9  10  11  12  13  14  15
CALB 0  1  2  3  4  5  6  8  9  10  11  12
CNTL YES
VSID
HSID
CWTH 1
BYTH 0
OVTH 2047
STIO
TSFT 20

 

[tgolds]

Correct build another CDN identical to this one with a new number. Then Make your current 54924 a phantom and DCFW or an ACD and NCFW to voicemail for your SDN.

 

[lwurl2]

Super. It looks like this DN is aquired by something? Is that correct? (SFNB, USFB, CALB values).

Or do I build it with these values?

 

[tgolds]

You know what it is probably aquired by Contact Center. If this is the case you will need to log into CC and look at the CDN properties in the Congig section. You will need to build a new CDN with these properties.

 

[StanleySteamer]

Since the CDN is likely already acquired by CCM or Symposium then it might be better to add your disclaimer recording into the application script. But you may want to engage someone with more experience for this.

 

[lwurl2]

Thanks, I haven't actually looked yet to see where its acquired. The help is greatly appreciated!

 

[janaya]

If it is acquired by Contact Center, just put a RAN line at the start of the Master Script. This will cover all groups.

 

[tgolds]

If there is no RAN available you can add at the top of the script
GIVE IVR XXXX with treatment XXXX
end if