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Reason codes BCM400

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noobtech

noobtech

Technical User
Joined
Dec 2, 2005
Messages
2
Location
CA
Hi guys,
BCM400 release 4.0,
we have a call accounting softwore (genesis). Is there a way during a call that we can enter a "reason code" for the call, so it can be tracked?

please let me know, as we have an immediate need for this.
 
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It's in Call Center programming under activity codes.
 
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We want to do activity codes for all user's (which are not just for agents). Is it possible to do a activity code for all user's within the system?

 
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No, the activity codes are only for CC Agents...
 
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