realtime and historical information from CM

[halj]

I am developing an application to get realtime information straight from CM and place them into a database to generate historical reports to a call center environment.

We don't want to use CMS.

Is there any way to do that?
If so is there any license associated to this feature?

Thanks in advance.

 

[AvayaTier3]

Hardware platform? Definity/CM software version?

BCMS may be an option. Check "display capacity"

display capacity                                                Page   2 of  12
                                   SYSTEM CAPACITY

                                                                      System
                                                      Used Available  Limit
                                                     -----------------------
        BASIC CALL MANAGEMENT SYSTEM (BCMS)
                              BCMS Measured Agents:    314    1686     2000
                         BCMS Measured ACD Members:    513   39487    40000
                       BCMS Measured Splits/Skills:    229     371      600
                                BCMS Measured VDNs:    249     263      512

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
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