Re-provisioning a PIMG box? 1

[TJaw14]

Hoping someone here has had some experience re-provisioning a PIMG box when performing a Unity voicemail upgrade.

If so, is there a config on the box? Do you need to restore to default and start from scratch to make the new Unity server see the new IP address. I am asking this because we have two PIMG boxes tied to a Nortel PBX and we could not get the PIMG boxes to communicate with the new server IP, it will only work with the old IP address. At some point a password was set to the box but it was set up by a consultant and there is no record of the password.

Any insight would be greatly appreciated.

TJAw

 

[Packet7]

Hello TJaw,

What is the PIMG model number? I found a few integration guides on the Cisco website (see link below). I hope this helps. Keep me posted.

http://cisco.com/pcgi-bin/search/se....com&language=en&country=US&accessLevel=Guest

Rgds,

John

 

[TJaw14]

Many thanks Packet7.

Rgds,
Tjaw