RAP error with nsrd

[brackovic]

Hi,

I have followed problem: after backup or after restarting of NW services an error occurs:
nsrd: RAP error: there are more clients connected than number of licenses.

We have checked the number of clients and it is OK:
12/10/04 12:23:12 nsrck: Completed checking 7 client(s)
12/10/04 12:23:20 nsrd: NetWorker Edition
12/10/04 12:23:20 nsrd: License Summary:
12/10/04 12:23:20 nsrd: Available: sv=10, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/10/04 12:23:20 nsrd: Borrowed: sv_borrowed=0, clu_borrowed_nt=0, clu_borrowed_unix=0, clu_borrowed_linux=0
12/10/04 12:23:20 nsrd: Remaining: sv=3, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/10/04 12:23:20 nsrd: Connected Servers: (7)

We have also issued nsrck with –L 6 and –L 7 option to check and recovery bad or corrupted indexes.
Also we have checked nsr\index directory where there is not any subdirectory of non-existing clients. The number of subdirectories is also OK (7).
Version of NW is 6.2 (in Legato knowledgebase stands that permanent fix is to upgrade NW to version 6.1.2 or higher).

Has anybody some idea about possible solution??

S

 

[605]

Run "nsrlic -v" and evaluate the output.

 

[brackovic]

Everything is OK:
nsrlic: License Summary:
nsrlic: Available: sv=10, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
nsrlic: Borrowed: sv_borrowed=0, clu_borrowed_nt=0, clu_borrowed_unix=0, clu_b
orrowed_linux=0
nsrlic: Remaining: sv=3, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
nsrlic: Connected Servers: (7)
nsrlic: sazbsus.all.zg sazgwms2 sazinet sazodbrd sazpfs sazrac1 saztips

SERVER (UNIVERSAL) CLIENT LICENSES
Available: 10
Used: 7
Borrowed from Server: 0
Remaining: 3
Connected Clients: sazbsus.all.zg, sazgwms2,
sazinet, sazodbrd, sazpfs,
sazrac1, saztips;

WORKSTATION CLIENT LICENSES
Available: 0
Used: 0
Remaining: 0
Connected Clients: ;

CLUSTER CLIENT LICENSES
Available: 0
Used: 0
Borrowed from Cluster for NT: 0
Borrowed from Cluster for UNIX: 0
Borrowed from Cluster for LINUX: 0
Remaining: 0
Connected Clients: ;

NT CLUSTER CLIENT LICENSES
Available: 0
Used: 0
Remaining: 0
Connected Clients: ;

UNIX CLUSTER CLIENT LICENSES
Available: 0
Used: 0
Remaining: 0
Connected Clients: ;

LINUX CLUSTER CLIENT LICENSES
Available: 0
Used: 0
Remaining: 0
Connected Clients: ;

Sequent: 0
AIX: 0
Darwin (Mac OS/X): 0
Digital UNIX: 0
HP UX: 0
HP MPE: 0
Linux: 0
NetWare: 0
Network Appliance: 0

CLIENT PAKS: none;

CLIENT TYPES ALLOWED: Windows 3.1x client,
Windows 95 client,
Windows NT Server client,
Windows NT Workstation client;

 

[605]

Strange - i assume that the server miscalculates the number of clients during startup. I do not know exactly what to do but i would try to add a new client.

Also make sure that you have not relocated the index directory so that you looked at the right one.

 

[brackovic]

Strange thing is that this RAP error occurs constantly from July and all time backup works properly.
Maybe the important fact is that an upgrade has been made (from Workgroup to Network Edition).
Could it be cause of such mismatching in client connection calculation?

 

[605]

This could well be causing the problem, although the workgroup edition allows 8 clients already. On the other hand, i think the early workgroup editions (years ago) only allowed 4 client licenses.

If you run NW 6, you can try the following:

- make sure that you have a good bootstrap backup!
- stop the services daemons.
- investigate the file nsr.res and delete all license
resources (each resource is separated from the next one
by an empty line).
- restart NW.
- Enter all licenses again.

 

[brackovic]

Another strange thing that I saw today is that NW recognize some servers as workstation??
Here is the part of output of nsrlic command:

nsrlic: License Summary:
nsrlic: Available: sv=10, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
nsrlic: Borrowed: sv_borrowed=1, clu_borrowed_nt=0, clu_borrowed_unix=0, clu_b
orrowed_linux=0
nsrlic: Remaining: sv=3, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
nsrlic: Connected Servers: (6)
nsrlic: sazbsus.all.zg sazgwms2 sazinet sazodbrd sazpfs saztips
nsrlic: Connected Workstations: (1)
nsrlic: sazrac1

SERVER (UNIVERSAL) CLIENT LICENSES
Available: 10
Used: 6
Borrowed from Server: 1
Remaining: 3
Connected Clients: ;

WORKSTATION CLIENT LICENSES
Available: 0
Used: 1
Remaining: 0
Connected Clients: ;

CLUSTER CLIENT LICENSES
Available: 0
Used: 0
Borrowed from Cluster for NT: 0
Borrowed from Cluster for UNIX: 0
Borrowed from Cluster for LINUX: 0
Remaining: 0
Connected Clients: ;

Obviously, the number of workstation is larger than available!!
And listed “workstation” is definitely server!!
How NW recognize some machine as server/workstation??

 

[605]

In general, NW will need a workstation licenses for backing up such machine - if such does not exist, it will "borrow" an existing server license, if possible. This is what you see.

However, i cannot answer why it recognizes your server as workstation.

 

[brackovic]

Hm, another new doubts …
I have removed all licenses, including base enabler (by nsradmin command). After then, the NetWorker Server was in evaluation mode.
After restarting of Backup and Recover service, RAP error occurred again!!
After then, I have reloaded permanent enablers and authorization codes, in Registration part of NW GUI everything is OK, nsrlic is OK, nsradmin is OK, all these checking show correct number of licenses and after restarting of Backup and Recover service, RAP error about insufficient number of licenses is occurring !!
Very strange??
Any idea???

Here is the part of deamon.log, where you can see the situation after restarting of NW service after deleting all enablers (evaluation mode) and after reloading permanent enablers and authorization codes.

12/17/04 12:14:54 nsrd: shutting down
12/17/04 12:14:55 nsrd: successful shutdown
12/17/04 12:18:19 nsrd: server notice: started
12/17/04 12:18:20 nsrmmdbd: media db is cross checking the save sets
12/17/04 12:18:20 nsrmmdbd: media db is open for business
12/17/04 12:18:28 nsrindexd: Running nsrck to check client file indices
12/17/04 12:18:29 nsrck: checking index for 'sazinet'
12/17/04 12:18:29 nsrd: RAP error: there are more clients connected than number of licenses.
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazinet contains 25038 records occupying 2926 KB
12/17/04 12:18:29 nsrck: checking index for 'saztips'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\saztips contains 20013 records occupying 2179 KB
12/17/04 12:18:29 nsrck: checking index for 'sazgwms2'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazgwms2 contains 228701 records occupying 29 MB
12/17/04 12:18:29 nsrck: checking index for 'sazbsus.all.zg'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazbsus.all.zg contains 1641 records occupying 230 KB
12/17/04 12:18:29 nsrck: checking index for 'sazrac1'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazrac1 contains 14742 records occupying 1648 KB
12/17/04 12:18:29 nsrck: checking index for 'sazpfs'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazpfs contains 261541 records occupying 33 MB
12/17/04 12:18:29 nsrck: checking index for 'sazodbrd'
12/17/04 12:18:29 nsrck: C:\Program Files\nsr\index\sazodbrd contains 124150 records occupying 16 MB
12/17/04 12:18:29 nsrck: Completed checking 7 client(s)
12/17/04 12:18:44 nsrd: Evaluation Edition
12/17/04 12:18:44 nsrd: License Checking disabled
12/17/04 12:22:25 nsrd: NetWorker Edition
12/17/04 12:22:25 nsrd: License Summary:
12/17/04 12:22:25 nsrd: Available: sv=10, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/17/04 12:22:25 nsrd: Borrowed: sv_borrowed=1, clu_borrowed_nt=0, clu_borrowed_unix=0, clu_borrowed_linux=0
12/17/04 12:22:25 nsrd: Remaining: sv=3, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/17/04 12:22:25 nsrd: Connected Servers: (6)
12/17/04 12:22:25 nsrd: sazbsus.all.zg sazgwms2 sazinet sazodbrd sazpfs saztips
12/17/04 12:22:25 nsrd: Connected Workstations: (1)
12/17/04 12:22:25 nsrd: sazrac1
12/17/04 12:25:27 nsrd: shutting down
12/17/04 12:25:35 nsrd: successful shutdown
12/17/04 12:25:49 nsrd: server notice: started
12/17/04 12:25:50 nsrmmdbd: media db is cross checking the save sets
12/17/04 12:25:50 nsrmmdbd: media db is open for business
12/17/04 12:25:57 nsrindexd: Running nsrck to check client file indices
12/17/04 12:25:58 nsrck: checking index for 'sazinet'
12/17/04 12:25:58 nsrd: RAP error: there are more clients connected than number of licenses.
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazinet contains 25038 records occupying 2926 KB
12/17/04 12:25:58 nsrck: checking index for 'saztips'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\saztips contains 20013 records occupying 2179 KB
12/17/04 12:25:58 nsrck: checking index for 'sazgwms2'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazgwms2 contains 228701 records occupying 29 MB
12/17/04 12:25:58 nsrck: checking index for 'sazbsus.all.zg'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazbsus.all.zg contains 1641 records occupying 230 KB
12/17/04 12:25:58 nsrck: checking index for 'sazpfs'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazpfs contains 261541 records occupying 33 MB
12/17/04 12:25:58 nsrck: checking index for 'sazrac1'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazrac1 contains 14742 records occupying 1648 KB
12/17/04 12:25:58 nsrck: checking index for 'sazodbrd'
12/17/04 12:25:58 nsrck: C:\Program Files\nsr\index\sazodbrd contains 124150 records occupying 16 MB
12/17/04 12:25:58 nsrck: Completed checking 7 client(s)
12/17/04 12:26:19 nsrd: NetWorker Edition
12/17/04 12:26:19 nsrd: License Summary:
12/17/04 12:26:19 nsrd: Available: sv=10, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/17/04 12:26:19 nsrd: Borrowed: sv_borrowed=1, clu_borrowed_nt=0, clu_borrowed_unix=0, clu_borrowed_linux=0
12/17/04 12:26:19 nsrd: Remaining: sv=3, ws=0, clu=0, clu_nt=0, clu_unix=0, clu_linux=0
12/17/04 12:26:19 nsrd: Connected Servers: (6)
12/17/04 12:26:19 nsrd: sazbsus.all.zg sazgwms2 sazinet sazodbrd sazpfs saztips
12/17/04 12:26:19 nsrd: Connected Workstations: (1)
12/17/04 12:26:19 nsrd: sazrac1

 

[605]

I don't know exactly but at a certain version, the licenses are obviously stored in the media db as well (looks like 7.0 but this could be also valid for 6.2 already. Of course they do not tell you.