random outgoing calls disconnected, log within

[shanebuss]

Our admin keeps complaining that once in a while when she dials a number, she gets "disconnected" and the call doesnt go through.

I finally had logging enabled when she said this happened, here are the results

"
14513mS CD: CALL: 0.11189.0 BState=Idle Cut=0 Music=0.0 Aend="kking(8613)" (5.5) Bend="Line 5" [Line 5] (0.16) CalledNum=17074991385 () CallingNum=2148998600 () Internal=0 Time=8995 AState=Idle
14514mS CMExtnTx: v=8613, p1=3
CMInbandTone
Line: type=DigitalExtn 5 Call: lid=0 id=11189 in=0
Product Unknown
UUI type=User2User [TB1\r\n] [0x54 0x42 0x31 0x0d 0x0a ]
Cause=17, User busy
Timed: 14/02/06 14:22
14515mS CD: CALL: 0.11189.0 Deleted
"

I see where it says "Cause=17, User busy" does this just mean the line she called was busy? She doesnt get a busy signal just disconnected.

any help is appreciated

 

[intrigrant]

Yes the other party was busy, there has been a issue in some releases not presenting busy tone when calling a busy number.
Upgrade to the latest maintenance release of the software version you are using on IP Office.

 

[shanebuss]

i didnt have local busy tone enabled.

i am running the latest release.

thanks

 

[IPGuru]

setting an extn to "off hook extn" for headset working will also suppress the Busy tone when calling a busy destination.