norstartechone
Vendor
does anyone have a step by step script on how to connect to a rad remotely? all the bells and whistles how to connect
Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations bkrike on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
rad programming
- Thread starter norstartechone
- Start date
- Status
CICS or MICS? Direct line?
Programming RAD to pick up through Auto Attendant. (NOT CICS)
Hook up an ATA to one of the station ports of your phone system, for discussion purposes lets use ext 230.
Next take the analog side of the ATA and connect it to an unused CO port of the ICS. For discussion purposes lets use line 68. Now set the RAD to auto answer line 68 on 18 sec (minimum allowed).
You can now go to your PC running remote tools click on NRU Shell then remote tools and put in the phone number for the customer's AA followed by 4 to 6 commas (1.5 second pauses) then 230 (ext of the ATA) next enter the RAD password.
For the connection type select remote and then click connect. (I am assuming that the baud rate already matches) the call will ring the Auto Attendant and then wait for the pauses to take effect, by that time the AA has answered and is ready for the extension which will be dialed.
Hopefully you will now hear modem tones and make your connections.
MRoberts
Programming RAD to pick up through Auto Attendant. (NOT CICS)
Hook up an ATA to one of the station ports of your phone system, for discussion purposes lets use ext 230.
Next take the analog side of the ATA and connect it to an unused CO port of the ICS. For discussion purposes lets use line 68. Now set the RAD to auto answer line 68 on 18 sec (minimum allowed).
You can now go to your PC running remote tools click on NRU Shell then remote tools and put in the phone number for the customer's AA followed by 4 to 6 commas (1.5 second pauses) then 230 (ext of the ATA) next enter the RAD password.
For the connection type select remote and then click connect. (I am assuming that the baud rate already matches) the call will ring the Auto Attendant and then wait for the pauses to take effect, by that time the AA has answered and is ready for the extension which will be dialed.
Hopefully you will now hear modem tones and make your connections.
MRoberts
Your ICS software and the NRU (Norstar® Remote Utilities) must be compatible in order for them to talk. Please consult a tech support technician if there is any question.
For 6.1 systems you will need NRU 10. There needs to be a FastRAD installed on a station port off of the phone system.
FastRAD Programming:
F 9 **
Password
Exit Chng Exit
Either press change and change the password or enter the password already programmed.
Press OK.
RAD Admin
GEN ALARM DATA
Press Data
Auto-answer: OFF
Back Chng Next
Press Change to turn automatic answer ON (unless you are doing an Operator Assisted transfer.)
Press Chng
Auto-answer: ON
Back Chng Next
Press Next
Answer line: 001
Back Chng Next
Press Change and enter the line number you want the RAD to Answer.
Answer line:
Clear BKSP OK
Press OK
Answer Delay: 18
Back Chng Next
Press Change and enter the number of seconds the FastRAD will wait before answering.
Answer Delay:
Clear BKSP OK
Press OK
Local Baud: 9600
Back Chng Next Usually leave at default for most ICS systems.
Press Next
Open your NRU to the Remote Tools:
1. Double click the Backup/ Restore tool. The Connection properties box will appear.
2. RAD Phone Number: Enter the phone number for the line you programmed.
3. RAD password: Enter the password you programmed for the RAD.
4. COM Port: Usually leave alone.
5. Connect Type: Remote.
6. Baud Rate: 19200: Lower the rate to 9600.
7. Modem Init String: Leave alone
8. Dial Mode: Tone.
9. Click Connect.
1. Check System Programming box.
2. You can click the Get System ID button and get the system ID.
3. Choose where you want the back up file to be stored.
4. Click the backup now button.
Click Yes at the “Do you want to create…” prompt.
The back up will begin. Do not interrupt or disturb it.
When finished click Done.
MRoberts
For 6.1 systems you will need NRU 10. There needs to be a FastRAD installed on a station port off of the phone system.
FastRAD Programming:
F 9 **
Password
Exit Chng Exit
Either press change and change the password or enter the password already programmed.
Press OK.
RAD Admin
GEN ALARM DATA
Press Data
Auto-answer: OFF
Back Chng Next
Press Change to turn automatic answer ON (unless you are doing an Operator Assisted transfer.)
Press Chng
Auto-answer: ON
Back Chng Next
Press Next
Answer line: 001
Back Chng Next
Press Change and enter the line number you want the RAD to Answer.
Answer line:
Clear BKSP OK
Press OK
Answer Delay: 18
Back Chng Next
Press Change and enter the number of seconds the FastRAD will wait before answering.
Answer Delay:
Clear BKSP OK
Press OK
Local Baud: 9600
Back Chng Next Usually leave at default for most ICS systems.
Press Next
Open your NRU to the Remote Tools:
1. Double click the Backup/ Restore tool. The Connection properties box will appear.
2. RAD Phone Number: Enter the phone number for the line you programmed.
3. RAD password: Enter the password you programmed for the RAD.
4. COM Port: Usually leave alone.
5. Connect Type: Remote.
6. Baud Rate: 19200: Lower the rate to 9600.
7. Modem Init String: Leave alone
8. Dial Mode: Tone.
9. Click Connect.
1. Check System Programming box.
2. You can click the Get System ID button and get the system ID.
3. Choose where you want the back up file to be stored.
4. Click the backup now button.
Click Yes at the “Do you want to create…” prompt.
The back up will begin. Do not interrupt or disturb it.
When finished click Done.
MRoberts
- Thread starter
- #4
- Status
