"no longer available in online storage or archive"

[alberton]

Hi,

I receive this message every time I try to listen a recording.
Someone know what it means and how fix it?
Thanks.

 

[TomMills]

in short it means that the recordings arent in the directory they are supposed to be in.

would need a bit more info to comment further.

voicemail and system level. has the contactstore been installed properly?

how old are the recordings you are trying to access?

where are the recordings being saved to?



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[CarGoSki]

good thing you are in the IPO forum cause you gave no information at all about your settings. At first I though you were somehow talking about vmpro since there are not too many threads about contact store here.

worst case scenario is that thay have been deleted since they were past the "save for" time. I say save for since I haven't looked at the admin page for contact store in awhile and may not have the exact setting verbage but I think you understand.

 

[TomMills]

if they have been deleted you will of course have archived them all to dvd, so it wont be a problem....



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[CarGoSki]

archive? that is what the extra five hard drives are for.

 

[TomMills]

ha ha, i was just having a dig at him. in my experience people never bother to use the dvd facility. then are devastated when all the recordings go "missing"

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[alberton]

Ok, sorry for the lack of info.
It's a VM Pro 4.1.15 and a IPO 500 4.1.15.
The Contact Store software is in the same server than the VMPro.
The Contact Store has been working fine from a year and a half.
The recordings are stored only for a couple of mounths and when deleted.
We have not a dvd backup storage because in our company the records are not major, so we can allow loose it.
My question is if someone know why it happened because we didn´t change anything in the server, so the files where the records should be storage still exists.
I have seen in the forum that some people has been the same problem but I don`t see a solution of that.
Thanks.

 

[TomMills]

is every single call missing?

can you check if the files are still on the server?

go to the calls directory and look through the folders.

for every call there should be a wav file with a numerical name. and an xml file with the same name which stores the call details.



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[alberton]

There are no calls before yesterday into the files. I can't figure out why all records before yesterday were deleted.
Regards

 

[TomMills]

they wouldnt have deleted themselves?

so there is no data in the calls folders?even though its been running for over a year?

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[alberton]

Well, I suppose they are not deleted by themselves, what I mean is that I don't know what is the process that did it and why.
The recordings only remain in the Hard Drive for 2 mounths, after that are deleted, but we don't have even the recording for these two latest mounths.
Thanks.

 

[TomMills]

i have only seen this once, we were unable to find a definate cause, although it looked like it might have been the backup corrupting as the backup failed the night the recordings dissapeared.

we restored a backup and all was well.

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