"Leave message for immediate callback" 1

[ttuckwell]

we have never instituted the option to leave a message for immediate callback. We have CCM 6.0. does anyone have a sample script we can take a look at? Thanks.

 

[pronei]

This belongs in the Symposium Call Center Solutions forum.

However, by immediate callback, do you mean for the caller to leave a voicemail, then have an agent check the vm, and finally have the agent physically dial the phone and call the person back?

Or

What exact process are you looking for?

 

[ttuckwell]

Hi, I'll repost, didn't realize there was a specific area for Symposium. thanks for the heads up. To answer your question, your answer is correct. we would like to give the caller the option of pressing 1 to leave a message and have someone checking that mailbox. thanks.

 

[pronei]

Here is an example of a digit collector scenario and its possible outcome. You can adapt the digit collection portion & IVR portion of this script to accomplish the scenario you want.

SECTION After_Hours
ASSIGN Counter1_cv + 1 TO Counter1_cv
ASSIGN 5 TO Digit_Collector_cv
OPEN VOICE SESSION
PLAY PROMPT
VOICE SEGMENT Recruiting_Nights_gv
COLLECT 1 DIGITS INTO Digit_collector_cv
END VOICE SESSION
IF Digit_Collector_cv = 1 THEN
GIVE IVR 3588 WITH TREATMENT IVR_Box_cv
ELSE IF Digit_Collector_cv = 5 AND Counter1_cv >= 1 THEN
DISCONNECT
ELSE WAIT 2
EXECUTE After_Hours
END IF
END IF