Quick question

[hypnotic101]

Just wondering if there is any way to stop a problem that I have. I have 5 phones with the same DN's on key's 0,1,2. I would like to get a loud bell to ring with key 0,1,2 ring so I have put and anolog port with those dn's and it works fine. The problem that I have is when you put and anolog dn on the system when the system already has the dn on a digital tn then from any one of the digital phones when key 0 is in use you can still pick up and listen to whoever is on key 0,1 or 2. Hope that makes sense but I need to stop people from picking up a DN if that key is already in use. I know that in a call center enviroment that you can do a privacy thing so the supervisor and go on whoevers line he wants to listen in on calls but not to sure if there is a way around it when you put and anolog tn with the same dn as a digital tn.

thanks
hyp

 

[trvlr1]

Using just digital phones you can add the privacy option, as soon as you add the analog phone, that option goes away, no more privacy. I have never tried it and others here may have more information on it, but you might want to experiment with the MCR option, that might do what you want it to do.

 

[hypnotic101]

well what i'm going for is to have a loudbell ring all the time when key 0,1,2 ring but I don't want it so anyone that is around any of the digital phones be able to pick up a line that is being used. When you add an anolog tn with the same dn as the digital one you can do that. Is there any way around that. Either using a trk card or something.

 

[GHTROUT]

I'd consider an add-on alert:

http://www.algosolutions.com/products/visual-audible-alerting/1825-Loud-Ringer/index.html

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[hypnotic101]

Thanks I was looking at that model also because it can interface a digtil tn. I was hoping to not do that but if that is the only way to accomplish what i'm trying to do then i don't really have much choice. I appreciate the input and help guys.

 

[trvlr1]

If mixing analog and digital phones with MCR is possible, then this will do what you want, plus give you the opportunity to answer more than one call at a time. In your current situation when one call comes in you can get no other calls on that number. Using MCR will allow more calls and keep the calls private. I have never tried mixing analog and digital on the same MCR # thats why I said you would have to try it out. Using MCR on each phone would also take away the need for the multiple numbers, if you are using it as a roll over set up (ie calls rolling from 0 to 1 to 2 etc when busy)

 

[hypnotic101]

I was thing that way also when you mentioned it but the one problem is that there is a limit to how many mcr with the same extension. I have plans to put in about 10 more phones all with the main line ringing on key 0 and rolling up. I remember a few years ago I had the same sort of setup but they need to have about 6 rollovers because they place is very busy and after I think 16 appearances of the MCR you can't add any more and I know that I would need more then 16 mcrs on about 15-16 phones. That is why I went with the scr's for now. I think that i'm going to have to go the route of getting the algo 1825 because it will interface a 2616 digital tn and then I can use the relay build into the algo to go to my paging system.

 

[Johnthephoneguy]

30 appearances of an MCR, verified that today when I didnt realize we were at 30 when i was building some!


if you want to get cheap just disconnect the wiring in the phone for the handset. The 500 will work without a handset, and no one can pick it up and listen.


JohnThePhoneGuy

"If I can't fix it, it's not broke!

 

[hypnotic101]

I wasn't worried about someone going on the 500 set because that was getting put into the viking paging system so when the main line rang which is key 0 with rollovers up to key 5 and this is the same for all phones. but the issue was when i added the anolog tn with the same dn as key 0 on those 5 phones, if someone was on a call on the key 0, then if you went to one of the other 2616's with the same key0 you could pick it up and listen in. The privacy thing went out the window when i added the anolog.

 

[GHTROUT]

The problems with MCR include:

You can't put it on hold and have someone else pick it up.

If you are the only person manning the lines, you don't see the second/third calls come in because they only ring the other phones.

During the time the MCR is ringing, all appearances are busy and subsequent calls may not route as you hope.

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[trvlr1]

If you do go with the MCR option with the bell on the 500 line, make sure you add cls = MCRA to allow the mix. Also, I agree with 30 being the limit for a single #.

 

[gwebster]

You can have a Multiple Call Arrangement mixture of analog and digital/IP phones. You have to configure the analog phone(s) first with CLS=MCRA and you can then configure the digital/IP phones with a MCR key.

 

[tnphoneman]

Make sure you have SYA under the OPT prompt in the CDB.

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[GHTROUT]

SYA applies to Attendant Consoles only. And I'm not sure I'd arbitrarily change the value it is set at.

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