Queue's, Hunt Groups and overflow.

[Beefy80]

Hi

I'm running 2.1 (73) with DT phones. I have a hunt group configured as follows:

Ring Mode: Rotary
No Answer Time: 8
Overflow Time: 15
Extension List: 2 users
Over Flow Group: 1 Group (contains the 2 users in the extension list and 5 others all on the same system)
Voice Mail: On
Queuing: On
Queue Limit: Not Set
Queue ring time: 999

The issue I have is that when a call comes in either via the Auto Attendent (blind transfer) or direct on DDI the call is only rining the two users in the extension list if both of these are busy then the call queues and does not follow the overflow.

Call Status shows the call in queue but it seems to get stuck and not go anywhere.

If I disable Queuing from the group then the overflow works as expected!

I have the Queue ring time high as I don't want the calls to go to VM during the day but also don't want the queue messages playing as the department in question is not a busy area where Queues or VM would be of any help.

Any help would be great!

 

[disturbedone]

Why have you got Queuing 'on' if you don't want it to queue? You have said you don't want it queuing, you want it to overflow immediately so just turn queuing off. It's that simple.

 

[disturbedone]

Sorry just read it again!....set the queue limit to 0 rather than nothing and it should overflow immediately.