Queueing on R4.2 with VMPro

[socalsteve]

Off the main AA touch tone 0 rings hunt group, hunt group has two members and is set to sequential, no answer time of 15 seconds, no overflow, vm answer time is off, vm is checked on, queueing check on, announcements check on, vmp pro start points for the group are leave, queued and still queud, both queued and still queued have a menu with prompt recorded and option to leave mail in hunt group mailbox. I programmed this remotely but when no group members where on a call i heard the queued announcement and then a member picked up my call. When both members are on a call my call goes straight to the hunt group mailbox. I have rebooted the system and stoped and started vm pro services. Help is always appreciated.

 

[amriddle01]

Sounds right, the no answer time is irrelevant as they are both busy, you have no Vm answer time so as soon as both are busy it goes straight to Vm

 

[Westi]

I agree

Joe W.

FHandw, ACSS

 

[amriddle01]

Make the vm answer time quite high instead of off and retry