We just cut over a very large hotel. This hotel has attendant vectoring with a queue-fail destination of their front desk. They were complaining a lot of calls were ending up at the front desk. A check of check events against the vector showed that it average about 5 a day. (Event 20). This place gets a very high volumn of calls. I'm wondering if anyone knows if there is an upper limit to the number of calls that can Queued in an Attendnat Vector? I can't find any reference to it in documentation. A check of check events in another large hotel shows this happens there as well, but not to the same extent. A check of a large business with attendnat vectoring showed one failure in the last month, but maybe they process calls quicker, since they don't converse that long. What I have done is to send a queue fail to the attendant number via a route to command and then a route to the front desk in the following vector line as a backup. This sends the call back to the attendant on queue-fail in most cases. They then Q against the attedant number and doesn't activate the atd-qcalls key, but this has still solved the problem to the customers perception, they don't notice the odd call doing this. However, it's bothering me that it happens.
Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
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Paul Beddows
Avaya Implementation
Telus
Vancouver, Canada
E-mail via