Queue attempt failed - wait on hold eternally

[VoiceGuy]

We have a vector that queues callers to a certain toll-free number at high priority. However, when the queue limit is reached the caller does not get a busy signal but instead hears the queue messages until they abandon. What have we done wrong? Can we return a busy when the queue is full?

LIST TRACE

time vec st data

16:10:48 187 0 ENTERING TRACE cid 8332
16:10:48 187 1 wait-time
16:10:48 187 2 announcement
16:10:54 187 3 queue-to
16:10:54 187 3 queueing to skill 15 pri h
16:10:54 187 3 queue attempt FAILED
16:10:54 187 4 announcement
16:11:22 187 5 wait-time
16:11:37 187 6 announcement

CALL VECTOR

Number: 187 Name: PIN TECH Queue
Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n
Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y
Prompting? y LAI? n G3V4 Adv Route? y CINFO? y BSR? y Holidays? y
Variables? y
01 wait-time 1 secs hearing ringback
02 announcement 5092
03 queue-to skill 15 pri h
04 announcement 5060
05 wait-time 15 secs hearing music
06 announcement 5116
07 wait-time 30 secs hearing music
08 announcement 5116
09 wait-time 60 secs hearing music
10 goto step 13 if calls-queued in skill 15 pri h > 6
11 announcement 5116
12 goto step 9 if unconditionally
13 collect 1 digits after announcement 5077 for none
14 goto step 20 if digits = 1
15 goto step 9 if unconditionally
16
17
18
19
20 messaging skill 10 for extension 5503
21
22
23 stop

 

[donbott]

If announcement 5077 says " All of our agents are busy. Please enter a 1 to leave a message or try your call again later" I would change step 15 to busy, then step 16 stop

DonBott

Author
10 Years Later: John Bobbit remembered

 

[dsldefinity]

Change the que size in the hunt group form. Try setting to the que length to 99.