Queue announcement played over phone call

[Shad0wguy]

The other day we had an odd issue where our queue announcement played over a call that one of our cs reps was on. Has anyone seen this happen before, and how can I prevent it from happening again?

 

[snowman50]

are they Analogue lines.

Could be cross talk on the POTS line.
Get your Telco to check them

 

[Shad0wguy]

No, they are full IP phone

 

[amriddle01]

Lines, not phones



"No problem monkey socks

 

[Shad0wguy]

The service goes over our T1.

 

[amriddle01]

It's next to impossible to say what the issue was never mind fix it after a single one off event, you need to see if happens again and start tracing if it does and then look for patterns etc, but I don't think there's much to be done now



"No problem monkey socks

 

[tlpeter]

Not impossible and I have had this issue myself.
This was caused due to call recording.
What software version are you on?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Shad0wguy]

We are on version R8. And as far as I know we don't do call recording currently.

 

[tlpeter]

Which 8.0 version?
Embedded or voicemail pro?

BAZINGA!

I'm not insane, my mother had me tested!

 

[Shad0wguy]

VM Pro