Question regarding call accounting.

[TheChaun]

I was wondering if there is away in ASA to find out what extension dialed a number? For instance, we had $500 worth of calls to the Dominican Republic last month and I'm trying to find out what extension the calls were made from.

 

[kyle555]

Not that I know of. That's when you reroute calls to that country code to an announcement that has stern language about these shenanigans.

 

[TheChaun]

The thing is, we're not sure if it was an employee or possibly someone on the cleaning crew so I'm trying to find out some info on where the call was made from and at what time to help narrow down whether it was an employee or not. Thanks

 

[kyle555]

Yeah, hindsight is 20/20 - but time of day station lock is a feature for precisely that. Maybe the LD billing records would know, otherwise you really would need a call accounting package to trace back.

 

[Stinney]

Unless you send out individual caller ID per extension, the phone company won't be able to tell you anything except when the call was made. Only a cost accounting system would be able to tell you where the call was made from.

Otherwise, the horse is out of the barn, too late to close the barn door now.

You could setup account code restrictions and reduce COR calling permissions from calling certain areas. Then when someone tries to call out to these restricted areas, they have to put in an account code to complete the call.



- Stinney
"Scire ubi aliquid invenire possis, ea demum maxima pars eruditionis est"

"To know where to find anything is, after all, the greatest part of education"

 

[smokinjoe2938]

also in ars, define the number they called and deny the call for future attempts

acss sme acis sme acss cm 5.2.1 acss cm and cmm acss aura messaging.

 

[telcoguy]

What release hardware/software are you on? On a newer release you may have logged it under : /var/home/ftp/CDR/ on the Avaya server.
But that may be too late after a month has passed.
For a more structural solution you may want to invest in an external CDR logger, or if you have no longterm use for it, have a look at one of the opensource CDR loggers.
If it happened once it will most likely happen again.
What helped me in the past was routing the call by the HR department, or security guard before blocking it.
If someone gets caught great, but the rumor that happens, makes the others think twice.
And at least the call log on their phone will show a call at 11PM from extension xxxx the next morning, if it was the cleaners.